Client list
Utilities
- NIE/Powerteam
- Action Renewables
- Powerteam Electrical Services
Training included - Management Development Programme, Communications Skills for Managers and Team Leaders, Customer Relations Management, Job Assessment and evaluations, running assessment centres, assertiveness. Facilitating resiliency mapping focus group. Disciplinary procedures, business writing, dealing with difficult situations. Team working, Negotiation skills
Construction
- Patton Group
- FP McCann
- McCue Fitout Solutions
Training included - Appraisal skills, Communication skills, Negotiation skills, Presentation skills
Financial Institutions
- Anglo Irish Bank
- Swinton Group (Open + Direct and Equity Insurance services)
- RIAS
Training included - Presentation skills, Management and Supervisory Development Programmes, Customer Focus, Supervisory Coaching, Train the Trainer, Management Development, Team Briefing, Appraisals, Business writing, Time Management, Support programme for Training team, Training needs analysis, trainer mentoring
Advertising
- Fire Imc
Training included - Assertiveness, Proof reading, Presentation skills
Government Agencies
- Child Support Agency
- Countryside Services
- Invest N I
- Driver Vehicle and Testing Agency
- Driver Vehicle Licensing
- DRD
- DOE
- Dept of Finance and Personnel
- Northern Ireland Housing Executive
Training included -Business Writing, Train the Trainer, Change Management Programmes for the rural community, Secretarial skills, Managing meetings and Minute taking Managing meetings, Business writing, Building Confidence, Time Management, Minutes and Agenda and Business Writing, Personal safety, Efficient Reading, Presentation skills, Coaching for performance, Dealing with difficult customers, Assertiveness.
Local Government
- Antrim Borough Council
- Armagh City Council
- Down District Council
- Lisburn City Council
- Newtownabbey Borough Council
- Local Govt Staff Commission
Training included - Customer Relationship Management, Development of Customer Care Course, Business writing, Time management Assertiveness, Time Management, Customer Care, Complaints procedure, Assertiveness, Business writing, Assertiveness skills, Supervisory Management Development Programmes, Mentoring, Business Writing, Speed Reading, Customer Relationship Management, Assertiveness, Business writing, Writing letters and E-mails
Healthcare
- Westcare Business Services
- Dunmurry Dental Practice
Training included - Team Building, Interpersonal Skills, Communication Skills, Time Management, Work Life Balance, Business Writing, Personal Effectiveness, Customer Care
Charitable Organisations
- Barnardos
- Arthritis Care
Training included - Public speaking, Equality, Team building, Retail sales skills, Report writing, Interview skills for young adults with arthritis
Housing Associations
- Helm Housing Association
- Clanmil Housing
- Fold Housing Association
Training included - Time Management, Efficient Reading Managing Difficult Situations, Presentation skills
Others
- Equiniti-ICS
- Andor Technology
- Consumer Council NI
- Queen's University Sports Centre
Training included - Train the trainer (call centre skills), Customer Care, Sales skills
What our clients say
Barnardos Children First Service“Personal Development The personal development work helped staff to relate to others in a professional way using communication skills and improving their working relationships. The staff team are now aware of their own strengths and weaknesses enabling them to work together in achieving an effective working environment.”
Open + Direct Insurance Services“Dorothy Jones has been providing quality training programmes for staff at all levels of our business since 2002. The course content and delivery methods have consistently been tailored to both group and individual training needs providing our staff with the necessary skills to ensure our customers experience a first class service. Dorothy and her team provide a professional service which consistently exceeds our expectations.”